Archive for the ‘Engagement’ Category

Great short video presentation from Tom Kelley presenting at the Stanford’s Entrepreneurship Corner back in 2008. In it he talks about having met Francis Ford Coppola who told him  ”Do what you love. You’ll be better at it.” I couldn’t agree more. Watch it now.

Randell Frost reports that people often have less confidence in service brands than they do consumer product brands. When you’re dealing with service brands, you’re dealing with people. And therein lies the challenge because employees don’t always share the values of the companies they work for — if they even know what they are. Manhattan2270486 [...]